Refunds & cancellation

Mobius is currently in free, invite-only early access — there is nothing to cancel or refund today. This policy takes effect when paid subscriptions launch, so you know the rules up front.

Cancelling

• You can cancel any time — in chat or by emailing business@snowpex.com.
• Cancellation stops the next renewal. Your subscription stays active until the end of the period you've already paid for.
• No cancellation fees, ever.

Refunds

• Duplicate or erroneous charges are refunded in full — contact us within 7 days of the charge.
• Extended outage:if the service was materially unavailable for a sustained period during your billing cycle, we'll refund or credit that period on request.
• Partial months are otherwise not refunded — the subscription simply runs to the end of the paid period after you cancel.

How refunds are paid

Approved refunds go back to the original payment method, typically within 5–7 business days depending on your bank or payment provider.

How to request one

Email business@snowpex.com from any address, or message Mobius directly, with the WhatsApp number the subscription is on and the date of the charge. We respond within 48 hours.